Security at SynergiaFlow
How we protect project and tender documents — tenant isolation, encryption, access control, session and file policies, and an audit trail leadership can review. Controls aligned with common frameworks; configurable to your policy.
Data isolation & tenancy
SynergiaFlow is a multi-tenant application. Each organization's records are scoped to that account. People only see the accounts they belong to and the documents their roles allow — there is no shared document pool across customers.
Encrypted in transit, at rest, and in backups
Connections use TLS. Application data and files are stored with encryption at rest on our cloud provider. Database backups are written to object storage with AES-256 server-side encryption.
Access control
Access requires a signed-in user invited to your account. Role-based permissions decide who can view, edit, approve, or administer. Account admins can require two-factor authentication, set a session idle timeout, and optionally restrict sign-in to approved IP ranges. Vendors work from a dedicated inbox limited to the workflow steps assigned to them.
Audit trail
Document change logs record field-level edits with who made them and when. Workflow traces capture submit, approve, reject, and related actions. Membership and configuration logs track account setup. Attachment downloads and previews can be logged when that control is enabled for the account. Sign-ins, security actions, and — when the account opts in — document views are recorded with IP address for account administrators. Retention is configurable. These logs contain personal data (IP and usage) and are visible to account admins, not every member.
Attachments & tender documents
Attachments stay with the document they belong to. Downloads use short-lived signed URLs rather than public file links; expiry is configurable per account. Upload validation enforces file type and size limits that admins can tighten. Download and preview activity can be audited when enabled. Accounts can stamp downloaded PDFs with a watermark and, when enabled, apply a classification label. When malware scanning is enabled for the account, new uploads are scanned before download; download and preview stay blocked until the scan is clean.
Hourly backups and tiered retention
Production databases are backed up hourly. Retention follows a grandfather-father-son (GFS) plan: every hourly backup for the last 48 hours, then the latest copy per day, week, and month across a 12-month window — not a flat daily backup kept for a month. We monitor the application and apply security patches as part of ongoing operations.
Hosting & data residency
SynergiaFlow is vendor-managed multi-tenant SaaS. The cloud region for your production data is agreed at contract — we do not publish a single public region for every customer. Hosting details and subprocessors are confirmed during procurement.
Standards alignment
SynergiaFlow does not hold ISO 27001, SOC 2, or other third-party certifications. The controls on this page map to topics those frameworks and regional policies (UAE PDPL, NESA / UAE IA) typically cover. Access, audit, and file rules are configurable to your policy.
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